Refund policy

Not useful? Ask within 14 days for a full refund — no questions asked.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• Email support@reachgrade.com from the email you used at checkout, or include your Paddle receipt number, and we'll arrange the refund with Paddle. You can also contact Paddle directly via paddle.net or the link in your receipt.
• Paddle refunds the full $4.99 to your original payment method. Your bank usually shows it within 5–10 business days.
• Once the refund is approved, the report is locked and deleted.
• After 14 days we may still help — just ask.

We reply within 48 hours. ReachGrade is operated by Jun Yu, a sole proprietor. Not affiliated with X Corp.